Support

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Support

Support at Made to Order Software

Made to Order Software offers support for all of its products.

For our consumer products, please review your options on the corresponding consumer product page.

Professional Products Support

Supported Products

Made to Order Software offers First Class Support for all its professional product offerings. With First Class Support you are entitled to a dedicated support channel. This means very fast response time (one business day) from a highly skilled software engineer to answer any question you might have in regard to the professional product(s) you purchased.

Note that our professional software tools and libraries ship with source code. As the customer, you are free to modify the source code to better satisfy your needs. The First Class Support entitles you to continue to receive support even for code that has been customized by your software engineers.

For all our customers, we offer a Bug & Security Issues Mailing List. All your programmers are welcome to register to the list to know when such issues have been resolved.

We offer all of the following support options with 1 year or longer term contracts. Whatever the option, we do not limit the number of requests you can send us.

Email Support
Business Hours;
1 to 2 business days response;
Help resolving bugs.

Email & Phone Support
Business Hours;
1 to 2 business days response;
Help resolving bugs;
Basic training.

Maintenance Contract
Extended Business Hours;
1 business day response;
Resolve bugs;
Train for proper usage;
Access to the complete molib reference;
Direct access to our Source Code Repository;¹
Enhancement requests welcome;
Up to 2,000 lines of your code reviewed at no extra charge.

First Class Support
Extended Business Hours;
1 business day response;
Help with the analysis and integration of one of your products;
Resolve bugs including those in code modified by you;
Train for proper usage of all libraries;
Access to the complete molib reference;
Direct access to our Source Code Repository;¹
Support of any version of our libraries lasts as long as you need it;
On-site support for hard to resolve problems;
Enhancement requests are worked on immediately;
Up to 15,000 lines of your code reviewed at no extra charge.

Long-Term On-site Support
Get an on-site programmer to help you.

¹	Direct and full access to our Source Code Repository means that there is no waiting around to get new releases, updates, bug fixes, enhancements, documentations, packages, pre-compiled libraries... all our code will be available to you as soon as we check it in!